WHAT can be returned?
We operate a no quibble 30 day return policy. This means that at any point from the time your order is delivered to 30 calender days afterwards you can return any item to us if you follow the instructions below. Please note Airservices Australia products, Jeppesen Airway Manual Services, Practice Exams and any product involving Special Order are excluded from this policy and change of mind returns for these products cannot be accepted. If you have experienced a warranty event with an item you have purchased from us you should follow the instructions below.
WHEN do items need to be returned by?
All returns must be actioned within 30 calender days from the date you receive your order.
WHERE do items need to be returned to?
Returns should be sent with a completed returns form to the following address;
HOW do I return items?
When returning any item customers should download and complete our returns form and pack with the products you are returning. This allows use to efficiently deal with any returns and will ensure we are able to action your return as quickly as possible. You do not need to contact us prior to returning an item provided it meets all the criteria listed and it is accompanied by a compled form we will be able to action your return on receipt.
SHIPPING for returns?
We are not able to refund original shipping charges for returns as these costs are generally not recoverable once the service has been utilised. Customers should note the cost of returning an item will be at your expense. We will cover any additional shipping charges where there are items missing, incorrectly shipped or there is a failure of some sort with in the first 30 days.
CREDIT for returns?
Customers utilising our 30 day no quibble retun policy should note that we will only provide a refund for change of mind returns where we are notified with in 7 business days of receiving your order that you would like to return it. After this period we will provide a full value exchange or account credit for future use. Customers should note that where items are being refunded due to change of mind we reserve the right to apply an administration fee of $25, this is to cover the costs of processing your return and merchant fees we may have incurred in processing your original payment.
Instore returns option?
Should you prefer to do so customers are more than welcome to return items to our retail store in person during our normal business hours and one of our friendly staff will be happy to assist you with your return.
Acceptable Condition for Returns?
Returns should be in following condition to qualify for our policy.
- The item has not been used.
- The item has no marks, scuffs, dirt, stains or distinct strong odours, etc.
- The item is in a brand new re-sellable condition.
- The packaging is intact with no marks, damage, sticky tape, etc.
- The items tags have not been removed including hang tags and stickers.
- All items are returned including packaging, parts/accessories, etc.
- The item was not specially ordered for you.
In the event that you experience a warranty event with a product you have purchased from us we are more than happy to assist you. Most of our brands have in place a warranty claims procedure and in the first instance we highly recommend you contact the manufacturer and lodge your warranty claim directly with them as this will normally result in the issue being corrected in the fastest possible time frame. Having said that we welcome the opportunity to assist our customers, If you are unsure of how to make a claim, you would like us to assist you with warranty or you would just plain prefer to deal with us please send an email to [email protected] and we will reply with instructions.