Once your payment has been received, we will endeavour to dispatch your order as quickly as possible. Most orders placed prior to 3pm EST will ship the same day. We use two main methods of carriage, Australian Air Express and Australia Post. We will use the most appropriate method to ship your order and it will depend on your location as to which method we will choose, a signature will normally be required upon delivery. Once your order is dispatched you can rest assured you will receive it as quickly as possible.
All delivery costs are charged and claculated by weight at a pre set rate to any location in Australia, insurance is always included and is at cost price only, we do not profit from postage. We do our very best to ensure we obtain the most competetive rates for carriage of shipments and we pass this on to our customers.
We dispatch orders from 8am - 3pm EST Monday through Friday, should you have any special requirements for delivery of your items please use the order notes section when you complete the checkout process and we will endeavour to ensure any instructions are followed, although we cannot guarantee this will be the case as once your order has passed to the carrier of our choice it is entirely at their discretion as to how they deliver any items.
Prior to confirming your order please ensure that all details provided to us are correct including your contact details in case we need to contact you for any reason regarding your order. Should you become aware of any errors in the details supplied to us please contact us as soon as possible.
To view the staus of your order at any time simply log in to your account using the details you supplied when creating your account. You will see each order will have one of four statements regarding its status. These will be either "Awaiting Payment" when we are waiting for your payment to be received, "Order Processing" means your payment has been received and we are preparing your items for dispatch, "Dispatched" denotes that your order has been shipped and you should expect delivery to occur within the next few days. The final status you will see displayed is "Delivery Confirmed" we will mark your order appropriately once we have received confirmation from the carrier that your order has been delivered.
We will endeavour to notify all customers via email once the status of an order changes to dispatched, this is purely so that you are aware it is on the way and that you should expect delivery. Tracking details of any shipments where available will be included in the message. However not all shipments will have tracking facilities available, again this depends entirely on the method of carriage used.
