Date Posted:23 March 2020 

Employment Opportunity
Retail Sales Associate | Aviation Products & Pilot Supplies

SALARY: $60 - $70k + bonus + super per annum Full-Time 37.5 hours per week – Ormeau QLD

Flight Store Pty Ltd is currently seeking applications for a responsible and highly motivated Sales Associate Aviation Product Specialist for our well-established aviation products and pilot supply business.

Flight Store is a company with an established customer base that services national and international aviation professionals through our shop and online store. We are looking to bring on an additional team member who has sales experience and a great attitude to work!

This role requires applicants who are available for a full-time position – Ormeau Based - Monday to Friday 8am – 4pm. 

If successful you will be working in a happy, energetic, professional, modern, air-conditioned showroom office environment where exceptional attention to detail and working unsupervised is essential. The position includes following up on leads, serving in-store and closing sales. The ideal candidate will deliver professional service, constantly strive to meet all sales goals, exceed customer expectations, and uphold the ideals and standards of Flight Store. 

Sales Associate Responsibilities and Duties

Day-to-day duties include sales and customer service tasks such as welcoming clients, providing assistance, making recommendations, answering questions, as well as demonstrating and explaining flying products. 

As a high degree of interaction with customers is required, a strong focus on interpersonal skills and communication is essential. A dedication to customer service and the ability to persuasively explain products is vital, also, understanding our customers’ needs and providing aircraft specific product solutions. Friendliness, approachability, and an outgoing personality are big bonuses.

Other common duties are responding to emails, preparing online customer orders, phone sales, operating cash registers, maintaining stock levels and preparing displays. 

Job Responsibilities
  • Greet guests as they enter the shop, ask whether they would like assistance and provide help when needed in a hospitable, friendly, and efficient manner 
  • Provide excellent customer service, ensure ongoing sales, deliver high levels of customer satisfaction
  • Provide recommendations based on customer’s stated preferences, needs and desires – provide the right product solution to suit individual requirements
  • Develop and cultivate strong buying relationships with new and existing clients
  • Remain knowledgeable, answer questions related to merchandise, sales, promotions, and store policy
  • Use brand / company literature as well as training resources to stay up to date on product features and use
  • Follow up and answer emails for all sales enquiries and orders
  • Use NETO Ecommerce software to process orders and manage customer accounts
  • Operate a POS cash register and perform related tasks, including cash handling, credit card processing, daily opening and closing of the register
  • Straighten, arrange stock and dust off merchandise, maintain shelving areas as directed by management and participate in the design of displays
  • Assist in ensuring the shop and office areas are clean and organized
  • Locate merchandise for customers, place special orders when necessary
  • Handle refunds, returns, and exchanges with a focus on timeliness and customer service
Job Skills & Qualifications
  • High School Grade 12 or Tertiary Qualification
  • Experience in Sales or similar customer service role
  • Friendly, outgoing demeanour with a strong commitment to customer service
  • Attention to detail and the ability to work independently
  • Ability to express oneself clearly and persuasively when making sales
  • Strong work ethic, calm professional demeanour 
  • Basic computer skills, Windows and/or Mac based platforms
  • Experience with aviation industry and/or products
  • Qualified Pilot PPL / RPL Licence Holder will be considered in high regard
  • Experience with NETO E-commerce software
  • A passion for flying and all things aviation
If you believe that you have what we are looking for, please email craig@flightstore.com.au with a cover letter and resume.