Returns Policy

Returns Terms & Conditions
 

WHAT can be returned?

We operate a 30 day no hassles return policy. This means that at any point from the date of your Invoice to 30 calender days afterwards you can return items providing you follow the instructions below.

Please note the following items are excluded from this policy.

  • Airservices Australia Products
  • Jeppesen Airway Manual Services
  • Jeppesen Electronic Charting Services & Nav Data Subscriptions
  • Practice Exams
  • Special Ordered Items / Bulk Quotes
  • Gift Vouchers, Credit Notes
We do not accept change of mind returns on special order items or bulk quotes.
 
Bulk Quotes - An order will be deemed to be a bulk quote for any quantity of any product in excess of 3 units.
Special Order - A special order item is any item or quantity that we have to specially obtain to fullfill your order and is not an ordinary stocked line or quantity.
 
Please note we reserve the right to refuse any change of mind return without exclusion where we deem the request to be unreasonable. 
 
If you have experienced a warranty event with an item you have purchased from us you should follow the instructions below. 
 

WHEN do items need to be returned by?

All returns must be actioned within 30 calender days from the date of your Invoice.

WHERE do items need to be returned to?

Returns should be sent to the following address;

Flight Store Returns
44 Eastern Avenue
Bilinga, QLD 4225
 
HOW do I return items ?
 
When returning any item customers should download and complete our returns form, then include it with the products you are returning. This allows us to efficiently deal with any returns and ensures we action your return as quickly as possible. You do not need to contact us prior to returning an item provided it meets all the criteria listed above and it is accompanied by a completed form. We will action your return on receipt.

SHIPPING for returns?
 
We are not able to refund original shipping charges for returns as these costs are generally not recoverable once the service has been utilised. Customers should note the cost of returning an item will be at yours, the customers expense. We will cover any additional shipping charges where there are items missing, incorrectly shipped or there is a failure of some sort within the first 30 days. 

CREDIT for returns?
 
Customers utilising our 30 day no hassle return policy should note that we will only provide a refund for change of mind returns where we are notified with in 7 Business Days of receiving your order that you would like to return it. If we are notified of a return after 7 days we will provide a full value exchange or account credit for future use.
 
Customers should note that where items are being refunded due to change of mind we reserve the right to apply a restocking charge of 15% of the value of the item plus any shipping costs to cover expenses we will have incurred in fullfilling your order. This does not apply if you elect for an exchange or account credit.

In Store returns option?
 
Should you prefer, customers are more than welcome to return items to our retail store in person during our normal business hours and one of our friendly staff will be happy to assist you with your return.

Acceptable Condition for Returns?

Returns should be in following condition to qualify for our policy. 

  • The item is in a brand new re-sellable condition.
  • The packaging is intact with no marks, damage, sticky tape, etc.
  • The items tags have not been removed including hang tags and stickers.
  • All items are returned including packaging, parts/accessories, etc.
  • The item was not specially ordered for you or a bulk quote.

Manufacturers Warranty?

In the event that you experience a warranty event with a product you have purchased from us we are more than happy to assist you. Most of our brands have in place a warranty claims procedure and in the first instance we highly recommend you contact the manufacturer and lodge your warranty claim direct with them as this will normally result in the issue being corrected in the fastest possible time. Having said that we welcome the opportunity to assist our customers. If you are unsure of how to make a claim and you would like us to assist you with your warranty, or you would just plain prefer to deal with us,  please send an email to warranty@flightstore.com.au and we will reply with instructions.