Returns Policy

Returns Terms & Conditions
 

WHAT can be returned?

We operate a 30 day no hassles return policy. This means that at any point from the date of your Invoice to 30 calender days afterwards you can return items providing you follow the instructions below.

Please note the following items are excluded from this policy. We do not accept change of mind returns or cancellations on these items.

  • Airservices Australia Products
  • Jeppesen Airway Manual Services
  • Jeppesen Electronic Charting Services & Nav Data Subscriptions
  • Practice Exams
  • Special Ordered Items / Bulk Quotes
  • Gift Vouchers, Credit Notes
We do not accept change of mind returns on special order items or bulk quotes.
 
Special Order - A special order item is any item or quantity that we have to specially obtain to fullfill your order and is not an ordinary stocked line or quantity.
Bulk Quotes - An order will be deemed to be a bulk quote for any quantity of any product of 3 units or more.
 
Please note we reserve the right to refuse any change of mind return without exclusion where we deem the request to be unreasonable. 
 
If you have experienced a warranty event with an item you have purchased from us you should follow the instructions below. 
 

WHEN do items need to be returned by?

All returns must be actioned within 30 calender days from the date of your Invoice.

WHERE do items need to be returned to?

Returns should be sent to the following address;

Flight Store Returns
44 Eastern Avenue
Bilinga, QLD 4225
 
HOW do I return items ?
 
When returning any item customers should download and complete our returns form, then include it with the products you are returning. This allows us to efficiently deal with any returns and ensures we action your return as quickly as possible. You do not need to contact us prior to returning an item provided it meets all the criteria listed above and it is accompanied by a completed form. We will action your return on receipt.
 
Download PDF Returns Form

SHIPPING for returns?
 
We are not able to refund original shipping charges for returns as these costs are generally not recoverable once the service has been utilised. Customers should note the cost of returning an item will be at yours, the customers expense. We will cover any additional shipping charges where there are items missing, incorrectly shipped or there is a failure of some sort within the first 30 days. 
 
CREDIT for returns?
 
Customers should note that where items are being returned and refunded due to ''change of mind'' a restocking charge of 20% of the value of the item plus any shipping costs to cover expenses we will have incurred in fullfilling your order will apply. This does not apply if you elect for an exchange or account credit.
 
Important - Please note due to recent changes in PAYPAL merchant processing terms and conditions orders placed and paid for using Paypal and subsequently returned are valid for an account credit or product exchange only and not valid for a refund for customer change of mind circumstances.
 
If you think there may be a possibility that you may ''change your mind and request a refund'' we kindly ask customers to think about utilising one of the alternative payment methods that we offer in order to allow us to more easily accomodate this request.
 
PAYPAL CREDIT returns?
 
Change of mind items purchased using PAYPAL cannot be refunded due to the costs that we incur by Paypal. The customer may elect for a full value exchange or an account credit less any direct shipping cost we may have incurred.
 
In Store returns option?
 
Should you prefer, customers are more than welcome to return items to our retail store in person during our normal business hours and one of our friendly staff will be happy to assist you with your return.

Acceptable Condition for Returns?

Returns should be in following condition to qualify for our policy. 

  • The item is in a brand new re-sellable condition.
  • The packaging is intact with no marks, damage, sticky tape, etc.
  • The items tags have not been removed including hang tags and stickers.
  • All items are returned including packaging, parts/accessories, etc.
  • The item was not specially ordered for you or a bulk quote.
 
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Warranty Terms and Conditions
 
 
MANUFACTURERS Warranty?
 
In the event that you experience a warranty event with a product you have purchased from us we are more than happy to assist you.
 
Most of our brands have in place a warranty claims procedure and in the first instance we highly recommend you contact the manufacturer and lodge your warranty claim direct with them as this will normally result in the issue being corrected in the fastest possible time.
 
Having said that we welcome the opportunity to assist our customers. If you are unsure of how to make a claim and you would like us to assist you with your warranty, or you would just plain prefer to deal with us,  please send an email to warranty@flightstore.com.au and we will reply with instructions.
 
For Minor product issues - We will offer a free manufacturer repair or replacement item at the manufacturers descretion.
For Major product issues - (i.e those not easily repairable or issues where a repair is not likely to rectify the issue) the customer is entitled to their choice of a refund, repair or replacement.
 
This policy is entirely in line and compliant with Australian Consumer Law. For further information regarding Australian Consumer Law please refer to the ACCC website.