We like to keep things simple. We offer three levels of service for shipping, all with great rates so that you know when you shop with us you get great value delivery.
Orders are currently only available for the following countries online;
All delivery costs are calculated and charged by weight at a pre set rate for Australia wide delivery, insurance is always included and is at cost price only, we do not profit from postage. The cost of delivering your order will be displayed during the checkout process prior to making any payments. We do our very best to ensure we obtain the most competitive rates for carriage of shipments and we pass this on to our customers.
Please note we reserve the right to upgrade shipping methods selected where we deem it necessary. Express Post is good for smaller items but it is not always very secure and not always economical, if we deem it necessary we may upgrade the shipping method selected entirely at our descretion including utilising road freight where required. We will never downgrade your service, if you pay for premium shipping you will get the premium shipping.
Authority to leave on parcels
Should you elect to leave order comments requesting your order is left according to instructions we will try and ensure those instructions are followed. We may occasionally add authority to leave to parcels where we see the situation is sensible to do so and the order value is below our threshold. If we have elected to utilise authority to leave we will take full responsibity for any lost or damaged packages, if you request it and we follow those instructions we will not take responsibility. We will not use authority to leave instructions where orders exceed our dollar value threshold for authority to leave or where we deem your order to be high risk.
Transit times displayed for the services offered are a guide only, they are not guaranteed. 95% of deliveries are achieved within the times quoted, however on rare occasions where events occur that are outside of our control or delivery is to remote locations, delivery times may take longer than the quoted time frame.
When an item is purchased and stock is not available we will endeavour to contact you as soon as possible. We will provide an estimated time frame for when we can deliver it and at that point it will be your choice wether to proceed with the order or cancel and try eleswhere. It is our highest priority to have the products we sell in stock 100% of the time but the nature of the business does mean that on occasion items do sell out. Our new website has a live inventory system so customers can see when an item is back ordered prior to placing the order.
We process orders from 9am - 4pm AEST Monday through Friday, should you have any special requirements for delivery of your items please use the order notes section when you complete the checkout process and we will endeavor to ensure any instructions are followed. Please note once your order has passed to the carrier of your choice it is entirely at their discretion as to how they deliver any items.
Once your payment has been received, we will endeavor to despatch your order as quickly as possible. Most orders placed prior to 1pm AEST will ship the same day, orders after this time will be processed as soon as possible and may still go the same day but for operational reasons we cannot guarantee. We endeavor to despatch items as quickly as possible, we will always contact you if despatch will not be possible within 48 business hours except where orders have been placed on back order. If you order is time critical we recommend contacting us prior to purchase to discuss so that we can make sure we can deliver according to your expectations.
Please note we experience a high volume of orders on days following public holidays, we endeavour to meet the time frames quoted above however customers placing orders for dispatch directly following a public holiday should allow an additional 24 hours for order processing.
You are welcome to come and collect your order from shop should you prefer to do so. All we ask is that you contact us to let us know so that we can ensure your order is ready for collection.
Prior to confirming your order please ensure that all details provided to us are correct including your contact details in case we need to contact you for any reason regarding your order. Should you become aware of any errors in the details supplied to us please contact us as soon as possible.
To view the status of your order at any time simply log in to your account using the details you supplied when creating your account.
We will endeavor to notify all customers via email once the status of an order is dispatched, this is purely so that you are aware it is on the way and that you should expect delivery. Tracking details of any shipments where available will be included in the message. However not all shipments will have tracking facilities available, again this depends entirely on the method of carriage used.